Frequently Asked Questions

Everything you need to know about shopping with UTN Wholesale

What is the minimum order quantity for wholesale pricing?

To qualify for our wholesale rates, we typically require a minimum order value of $500 or a specific case count depending on the product category.

How long does shipping take for bulk orders?

Standard processing takes 1-2 business days. Transit times vary by location but generally range from 3 to 7 business days for domestic freight.

What payment methods do you accept?

We accept all major credit cards, PayPal, and wire transfers. For long-term partners, we also offer Net-30 payment terms upon credit approval.

Can I request samples before placing a large order?

Yes, we offer sample packs for most of our inventory. Please contact our sales team to arrange a sample shipment at a nominal cost.

What is your return policy for damaged goods?

If you receive damaged or defective items, please report them within 48 hours of delivery. We will provide a full refund or replacement once the claim is verified.

Do you offer international shipping?

Currently, we ship to the United States and Canada. For other international destinations, please contact our logistics department to discuss freight forwarding options.